Kevin Bidner has joined iCit
America as President and CEO
iCit
America is pleased to announce that Mr. Kevin Bidner has recently joined
iCit as President and CEO. At joining iCit America, he left a 15 year career
with 20-20 Technologies where his most recent position was Chief Business
Development Officer. As key strategist and dealmaker for this now public
company (TWT.TO recent IPO at $100M Market Cap), Bidner was responsible for
identifying new markets, strategizing penetration and executing on the plan.
20-20 Technologies now has a 90%+ market share for its software/services
offering in two major industries, thanks in large measure to Bidner’s
entrepreneurial leadership. We look forward to the industry - changing
leadership that Mr. Bidner can bring to iCit America and the industries we
serve.
Addition of VoIP Services offers even more value !
iCit America has added Voice Over IP Services (voice telephone over data lines -
"VoIP") to our InRoom TeleCenter Services.
This additional value added can deliver significant benefits to our Hotel customers, including reduced costs for PBX Equipment and monthly telephone services, enhanced feature and reduced cost telecommunications for management and employees within and between business locations and feature enriched communication services for guests !
"The TeleCenter is not just a traditional analog / POTS telephone, it is also an IP Telephone, able to offer BOTH traditional telephone services and the next generation of VoIP services, including today's hot and increasingly popular VoIP technology. The TeleCenter and our InRoom Guest Services offers an excellent bridge from yesterday's traditional telephone services to VoIP services today and tomorrow."
For detailed services information, contact us at iCit America !
ENTER TO WIN Contests - Support CRM
A complete multiple contests facility has been implemented and deployed in a first
selection of Hotels. These facilities deliver additional Guest Value with opportunities to
win a free hotel stay and much more... while providing an on-line ability to support CRM
and custom services delivery with real-time guest profile and service preferences !
Take-Up Rates as High as 35%
Occupied rooms purchasing services have reached as high as 35% at InRoom TeleCenter
installations where real-time on-line posting show daily totals. Popular services like
SurfPro measurements and transaction have averaged 5 uses per paying customer in a 24 hour
period!
First Use Free Implemented for Laptops and TeleCenters
Enabling our Hotel customers to compete with a free guest amenity, while increasing
revenues and recovering costs, the First Use Free service from iCit America is implemented
for guests using their laptop or the InRoom TeleCenter services at Dodge Suites.... a
unique and effective example of services and revenues optimization
Dodge Suites Installs InRoom TeleCenter Guest Amenity
With a strong tradition of high value guest amenities, the Dodge Suites in Vaughan Ont
has contracted to install the InRoom TeleCenter Guest Amenity system in each of it's 189
Suites.
The TeleCenter services "First Use Free" promotion will allow each guest to
use the services for free once each day. Laptop Internet access at up to 4.7Mb (3 times T1
speed) is a feature of the services available to guests !
First to Install in Canada is the Stage West All-Suite Hotel &
Theatre Restaurant
Stage West All-Suite Hotel Theatre Restaurant in Mississauga Ontario, winner of the
2002 Hotel of the Year Award, Installs the InRoom TeleCenter Solution. As a leading
innovator in providing entertainment and high value services to it's guests, Stage West is
the first hotel in Canada to install the InRoom TeleCenter Guest Services system by iCit
America.
Crowne Plaza Orlando Installed with Local Market Enhancements
The InRoom TeleCenter business successfully installed at Crowne Plaza Orlando features
important local market enhancements – on-demand couponing and Spanish language Point
of Presence materials. The simple but effective couponing, allows any guest to request
specials and discounts offered by advertisers and pick up a coupon or voucher printed at
their request at the front desk, gift shop or business center.
Seasoned IT Executive Joins ICit America as COO
Colin Shaw, former VP Emerging Products for American Management Systems, has joined
iCit America as COO. Colin brings a proven track-record in building successful IT
organizations, developing profitable businesses, and managing large-scale system
integration deployments. Colin will be responsible for putting in place an iCit America
organization geared for growth and delivering our "total solution" InRoom
TeleCenter Business to our hotel customer’s worldwide.
Outerbounds Technologies provides ASP Services for InRoom
TeleCenters
ICit America has contracted with Outerbounds Technologies, Atlanta GA To provide remote
business application services to InRoom TeleCenter installations. Outerbounds offers
proven industrial / commercial quality, high performance Solutions with 24x7 support,
which enables iCit America to deliver high quality, high reliability solutions to its
Hotel customers throughout North America.
Crowne Plaza Orlando To Install InRoom TeleCenter
It’s full steam ahead with a two phase installation of the InRoom TeleCenter
system at the beautiful Crowne Plaza Orlando Resort. The 1st phase will install
about 100 TeleCenter units in the brand-new hotel tower scheduled to open June 15th.
The 2nd phase will install two existing buildings, including time share
vacation ownership units. Vacation Ownership marketing is one of many applications that
will be operational and generate substantial revenues as well as a high level of guest
services, 24/7 on demand from the comfort of guest rooms
Senior Hospitality Executive Joins iCit America Team
We’re pleased to welcome Peter Dhama as
Vice-President, Strategic Partnerships. Peter has a superb results based track record in
many facets of the hospitality industry, including the hotel, car rental, travel and
tourism sectors. As national VP Marketing and Sales for Ramada, he achieved record results
in increased room and occupancy numbers and was responsible for more than 60 hotels. As
Director of Marketing Canada, for Budget, he implemented award winning loyalty and
partnership programs and designed and implemented business plans for more than 400
licensees
Peter’s excitement about and commitment to our InRoom TeleCenter business is a
strong validation of it’s value to hoteliers and hospitality industry partners. As VP
Strategic Partnerships at iCit America, Peter will lead our over-all sales and marketing
efforts, recruit a team of proven hospitality marketing and sales professionals and focus
on developing the transaction and partnership elements of our business
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